OUR PRIVACY POLICY
GENiO Active ("GENiO Active" or "we", "us", or "our") is committed to protecting the privacy of your personal information. This Privacy Policy (the “Policy”) applies to GENiO Active websites that display or link to this Policy (referred to in this Policy as the "Website"). This Policy applies to data collected by GENiO Active through its Websites and services that display these terms. This Policy describes the information we collect and how we use and disclose it. By visiting our Website and using our services, you are accepting the practices described in this Policy. If you do not agree to the terms of this Policy, please do not use the Website or the relevant services.
We ask you for certain personal data to provide you with the products or services you request. For example, when you make purchases, contact our consumer services, request to receive communications, create an account, participate in our events or contests, or use our Site.
THIS PERSONAL DATA INCLUDES YOUR:
• Contact details including name, email, telephone number and shipping, billing address;
• Login and account information, including screen name, password and unique user ID;
• Personal details including gender, hometown, date of birth and purchase history;
When using our Sites, we also provide in-time notice or obtain consent for certain practices. For example, we will obtain consent to use your location or send push notifications. We may obtain this consent through the Site or using the standard permissions available on your device.
In many cases, your web browser or mobile device platform will provide additional tools to allow you to control when your device collects or shares particular categories of personal data. For example, your mobile device or web browser may offer tools to allow you to manage cookie usage or location sharing. We encourage you to familiarize yourself with and use the tools available on your devices.
We use your personal data in the following ways:
To Provide the Features of the Sites, and Services You Request
When you use our Sites, we will use your personal data to provide the requested product or service. For example, if you make a purchase on genioactive.com or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, event or promotion. If you contact our consumer services, we will use information about you, such as delivery or payment information, or the product you have purchased to help you resolve a problem or question.
To Communicate Information about our Products, Services, Events and for Other Promotional Purposes
When you consent, we will send you marketing communications and news concerning GENiO Active's products, services, events and other promotions. You can opt-out at any time after you have given your consent.
If you are an existing customer of GENiO Active (for example, if you have placed an order with us), we may use the contact details you provided to send you marketing communications about similar GENiO Active products or services where permitted by applicable law (unless you have opted-out). In other cases, we ask for your consent to send you marketing information. We may use the information that you provide to us as well as information from other GENiO Active products or services - such as your use of GENiO Active's Site, your participation in GENiO Active's events and contests - to personalize communications on products and services that may be interesting for you.
To Operate, Improve and Maintain our Business, Products and Services
We use the personal data you provide to us to operate our business. For example, when you make a purchase, we use that information for accounting, audits and other internal functions. We may use personal data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our Sites.
Orther Purpose
We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.
To process your personal data, we rely on certain legal grounds, depending on how
you interact with our Sites.
When you purchase GENiO Active products from our Sites, we need
your personal data to fulfill our contract with you. For example, we need your payment and contact
details to deliver your order. We also rely on other legal grounds, such as our legitimate interests
as a business, to comply with a legal obligation, or to protect your vital interests.
Encryption & Security
We use a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the safety of your personal data.
Retention of your Personal Data
Your personal information will be retained for as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). In general, this means that we will keep your personal data for as long as you keep your GENiO Active account. For personal data related to product purchases, we retain this longer to comply with legal obligations (such as tax and sales laws and for warranty purposes).
YOUR RIGHTS Relating to Your Personal Data
You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.
Applicable law and our practices change over time. If we decide to update our privacy policy, we will post the changes on our Sites. If we materially change the way in which we process your personal data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our privacy policy and keep yourself informed of our practices. This privacy policy was last modified in October 2020.